Deposits are non-refundable
Your deposit is paid to secure an artist's time. That time cannot be resold once reserved. The deposit compensates the artist for their commitment.
Why No Refunds?
When you book a session, the artist blocks that time slot — turning away other clients who could have filled it. The deposit is fair compensation for that commitment, even if you can no longer attend. This is standard practice in the tattoo industry worldwide.
Cancellation Windows
Each artist sets their own cancellation policy (minimum 24 hours, typically 48 hours). The policy is displayed clearly before you confirm your booking.
More than 48h before session
Studio credit issued
Your deposit converts to a credit with the same artist, valid for 6 months. Book another session any time.
24–48h before session
Artist discretion
The artist may offer a credit at their discretion. Contact them directly via WhatsApp as soon as possible.
Less than 24h before session
Deposit forfeited
At this stage the artist has no opportunity to fill the slot. The deposit is forfeited entirely.
No-show
Deposit forfeited + possible ban
Repeated no-shows may result in your account being flagged. Artists invest real time preparing for sessions.
Studio Credit — How It Works
A studio credit is issued to your account when an eligible cancellation is processed. Credits are:
- —Tied to the specific artist — they cannot be transferred to another artist
- —Valid for 6 months from the date of issue
- —Applied automatically when you book another session with the same artist
- —Not redeemable for cash under any circumstances
- —Non-transferable to another person
If the Artist Cancels
If an artist cancels your confirmed booking, you are entitled to one of the following — your choice:
- —A full refund to your original payment method (processed within 5–7 business days)
- —A studio credit with the same artist (if you wish to rebook)
- —Assistance finding another INK.D artist for the same slot
Artist-initiated cancellations are taken seriously. Repeated cancellations may result in the artist being suspended from the platform.
If the Session Is Significantly Different
If the service received is materially different from what was agreed (e.g., different design, placement, or style without consent), contact us within 7 days at disputes@inkd.co.za. We will mediate but cannot guarantee refunds for subjective dissatisfaction.
How to Cancel
To cancel a booking:
- —Go to your booking at /booking/[reference]
- —Click "Cancel this booking" (visible if within the cancellation window)
- —Confirm the cancellation — your studio credit will be issued immediately
- —If outside the self-service window, contact the artist directly via WhatsApp
Payment Processing Timelines
- —Studio credits: issued immediately on cancellation
- —Artist-initiated refunds to card: 5–7 business days via PayFast
- —Artist payouts: 3–5 business days after confirmed sessions
Consumer Protection Act (CPA)
These terms are consistent with the South African Consumer Protection Act 68 of 2008. If you believe your consumer rights have been violated, you may contact the National Consumer Commission at ncc@thencc.org.za or 012 428 7000.
Disputes & questions
Email disputes@inkd.co.za · We respond within 2 business days.