Overview
This Cancellation Policy supplements our Refund Policy and Terms of Service. It specifically governs how and when you can cancel a booking, what happens to your deposit, and your options when an artist cancels on you.
Your Cancellation Rights
You may cancel a booking at any time through the self-service portal or by contacting the artist directly. What happens to your deposit depends on how much notice you give:
48+ hours before the session
Studio Credit
Your full deposit is converted to a studio credit with the same artist. Valid for 6 months. Applied automatically to your next booking.
24–48 hours before the session
Discretionary Credit
The artist may offer a studio credit at their discretion. Contact them as soon as possible via WhatsApp — the sooner you cancel, the more likely they are to offer credit.
Less than 24 hours
Deposit Forfeited
At this point the artist has had no realistic opportunity to rebook the slot. The deposit is forfeited entirely. No credit or refund is available.
How to Cancel
Find your booking
Open your booking confirmation email and click the booking link, or visit /booking/[your-reference]
Check the cancellation window
The cancellation button appears only if you are within the policy window. If outside the window, you must contact the artist directly.
Cancel or contact the artist
If inside the window: click Cancel and confirm — credit is issued immediately. If outside the window: message the artist on WhatsApp as soon as possible.
Credit or forfeiture
Eligible cancellations receive studio credit instantly. Ineligible cancellations receive no credit. We cannot override the cancellation policy.
If the Artist Cancels on You
If an artist cancels your confirmed booking, you are entitled to a full refund to your original payment method — regardless of how close the session is.
- —Contact us within 7 days at support@inkdeposit.com with your booking reference
- —We will verify the artist-initiated cancellation and process your refund within 5–7 business days
- —Alternatively, request a studio credit with the same artist if you wish to rebook
- —Repeated artist cancellations are flagged and may result in that artist's account being suspended
No-Show Policy
- —First no-show: deposit forfeited, account flagged
- —Second no-show: account suspended pending review
- —We reserve the right to refuse service to users with a pattern of no-shows or cancellations
Studio Credit — Rules
- —Credits are issued in South African Rand (ZAR) at the original deposit amount
- —Credits are tied to the specific artist — you cannot transfer credit to a different artist
- —Credits expire 6 months from the issue date — expired credits cannot be reinstated
- —Credits are applied automatically when you make a new booking with the same artist
- —Credits cannot be redeemed for cash, bank transfer, or any other payment method
- —If your next booking costs less than the credit, the remaining balance stays on your account
- —If your next booking costs more, you pay the difference at checkout
Exceptions & Disputes
We understand that genuine emergencies happen. If you have a verifiable medical emergency, family bereavement, or other exceptional circumstance, contact us at support@inkdeposit.com with documentation. We will consider each case individually but cannot guarantee an outcome.
If you and the artist cannot reach agreement on a cancellation dispute, INK.D may issue a studio credit at our discretion as a gesture of goodwill. This does not set a precedent.
Contact
Cancellation enquiries: cancel@inkdeposit.com
General support: support@inkdeposit.com · We respond within 2 business days.
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